Refund Policy – Global Sugar Supplies
Thank you for shopping with Global Sugar Supplies.
We want every customer to be fully satisfied with each sugar order.
This policy explains when and how you can request a refund.
1. Eligibility for Refunds
- You may request a full or partial refund if:
- The product arrives damaged, contaminated, or spoiled.
- The shipment contains the wrong product or quantity.
- Your order is not delivered within the agreed shipping window.
2. Timeframe to Request a Refund
- Please contact us within 7 days of delivery (or the expected delivery date for undelivered goods).
- Include your order number, proof of purchase, and clear photos of any damage.
3. Refund Options
- Full Refund: For major issues where replacement is not possible.
- Replacement or Store Credit: If you prefer, we can send a replacement shipment or apply the amount as store credit.
4. How Refunds Are Processed
- Once your claim is approved, refunds will be issued to your original payment method (bank transfer or credit card) within 7–10 business days.
- Bank-transfer customers should provide accurate banking details to avoid delays.
5. Non-Refundable Situations
- Requests made after 7 days of delivery.
- Products opened or stored improperly after receipt.
- Price changes or buyer’s remorse unrelated to product quality.
6. Contact Us
For refund requests or questions:
📧 info@globalsugarsupply.com